Stop WISMO emails forever
TrackIQ monitors every shipment in your Shopify store. The moment a package moves, AI writes a friendly update and sends it to your customer automatically.
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Order Placed
Confirmed · Mar 10 · 09:14
Shipped
Paris Origin Facility · Mar 11 · 08:30
In Transit
Paris CDG → Madrid MAD · Mar 12 · 14:22
Out for Delivery
Pending
Delivered
Pending
Hi Sarah! Your order is on its way — expected tomorrow by 8pm. Here's your FedEx tracking link: FX847…
Supported carriers
From order to delivered — automated at every step
Every status change triggers an AI-written customer update. No manual work, no missed notifications.
Shopify order synced
New order detected
Tracking number detected
Carrier identified via 17track
Carrier monitoring starts
Scans every 60 seconds
Status changes → AI writes
Friendly email drafted
Customer receives update
Email + review request on delivery
Every shipment. Every update.
TrackIQ turns shipping into a customer experience advantage. Proactive updates, empathetic exception handling, and automatic review requests.
1,200+ Carriers
Global coverage across 220 countries. UPS, FedEx, DHL, USPS, GLS, DPD, Correos Express, SEUR, MRW, Nacex and 1,190 more — all monitored automatically via the 17track API.
AI-Written Updates
TrackIQ writes friendly, on-brand customer emails — not the robotic carrier-generated text. Customers receive updates that sound like your team wrote them, every time.
Exception Handling
When packages are delayed, lost, or stuck in customs, TrackIQ detects the exception status and drafts an empathetic, proactive customer update — before they even think to ask.
Delivery → Review
The moment a package is marked Delivered, TrackIQ automatically triggers a personalised review request. Catch customers at peak satisfaction — right after they receive their order.
Before · Carrier email
PKG STATUS UPDATED. REFERENCE: FX847261930US. STATUS: IN TRANSIT. EST DELIVERY: 03/13/2025.
After · TrackIQ AI
Hi Sarah! Great news — your order is on its way and arriving tomorrow by 8pm. Track it live: FX847…
1,200+ carriers. 220 countries. One integration.
If a carrier is supported by 17track, TrackIQ supports it. International and cross-border shipments are monitored automatically, every 60 seconds.
+ 1,188 more carriers worldwide
Results that compound
0+
Carriers supported
across 220 countries
0%
Of tickets eliminated
WISMO questions resolved automatically
0.0★
Avg customer satisfaction
on shipping communication
0s
Update frequency
carrier status scan interval
Stores that killed WISMO
"Where is my order?" used to be 40% of all support tickets. TrackIQ merchants report it vanishing almost entirely.
“WISMO tickets dropped from 45% of our queue to under 5%. The AI writes better emails than our old templates too.”
Carlos M.
Founder, Fashion Store
45%→5%
WISMO tickets
“Finally. Customers know where their package is before they even think to ask. Support load dropped immediately.”
Hannah B.
Operations, Electronics
80%
reduction in shipping queries
“The delivery → review trigger is genius. We went from 12 reviews/month to 89. Pure automation.”
Raj P.
Owner, Home Goods
12→89
reviews per month
Questions about TrackIQ
Everything you need to know about automated shipping updates.
TrackIQ connects to the 17track API, which aggregates real-time tracking data from 1,200+ carriers worldwide. Every 60 seconds, we poll for status changes on all active shipments in your Shopify store.
UPS, FedEx, DHL, USPS, GLS, DPD, Correos Express, SEUR, MRW, Nacex, and 1,190 more. If a carrier is supported by 17track, TrackIQ supports it — covering 220 countries.
Yes. When a status change is detected, the AI writes a friendly, on-brand update email and sends it automatically via your connected Gmail or Outlook account.
Absolutely. You can configure your brand colours, logo, email tone (formal, casual, friendly), and even customise the message for specific status events like delays or deliveries.
WISMO (Where Is My Order?) is the single most common ecommerce support query, making up approximately 40% of all customer support tickets. It's entirely preventable with proactive, automated tracking updates.
TrackIQ scans carrier status data every 60 seconds. The moment a status change is detected — shipped, in transit, out for delivery, delivered, or exception — it triggers the AI to write and send an update.
Yes. TrackIQ supports 1,200+ carriers across 220 countries, including all major European, US, and APAC carriers. International and cross-border shipments are fully supported.
Yes. When a package status changes to Delivered, TrackIQ automatically sends a review request email to the customer. You can link it to Trustpilot, Google Reviews, or any custom URL.
Approximately 5 minutes. Connect your Shopify store, authorise your email account, and TrackIQ automatically syncs all active orders and starts monitoring. No technical setup required.
TrackIQ detects exception statuses — delays, lost packages, customs holds, failed deliveries — and immediately drafts an empathetic customer update. You're notified and the customer receives a proactive message before they think to contact support.