AI that resolves
support emails
automatically
Inbox Zero AI reads every support email, fetches live order data from Shopify, classifies the request, and sends a complete reply — all without a human touching it.
Set up in 2 minutes · Free trial included · Connects in 5 minutes
Support Inbox
support@yourstore.com
Where is my order #4821?
Request refund for damaged item
UrgentWrong size delivered
Can I change my delivery address?
How it works
From inbox to resolved —
in under 2 minutes
Four automated steps turn every inbound support email into a resolved ticket — while you focus on building your business.
Email arrives
Customer sends a support email to your Gmail or Outlook inbox
AI classifies + fetches order data
Intent detected, live Shopify order & return data fetched instantly
Reply drafted & sent
Claude writes a personalised reply in your brand voice and sends it
Ticket resolved automatically
Customer gets a fast answer. Ticket closed. Inbox stays at zero.
Average response time: under 2 minutes · 24/7 with no human intervention
Read, reply,
resolve. Repeat.
Every feature designed to take your support queue from chaos to inbox zero — with minimal manual work and full brand control.
Automatic Email Classification
Every inbound email is instantly classified into one of 12 support categories — order status, refund, return, complaint, shipping delay, discount, product question, and more. Classification accuracy averages 96%, so tickets are routed correctly every time.
By the numbers
< 0 min
Avg response time
vs 4–8 hours manually
0%
Auto-resolution rate
no human touch needed
0%
Fewer support tickets
proactive replies reduce repeat asks
0/7
Coverage
nights, weekends, holidays
Join 900+ Shopify stores already running support on autopilot with Inbox Zero AI
Start free trial →Real stores.
Real inbox zero.
Shopify merchants using Inbox Zero AI are reclaiming hours every week — and their customers are getting faster, more accurate support than ever.
“We went from spending 3 hours a day on support emails to 20 minutes reviewing what the AI flagged for human review. Our response time is now under 2 minutes and our CSAT score went from 4.1 to 4.8 in 6 weeks. Customers genuinely cannot tell the difference.”
Sophie L.
Skincare Brand · Shopify
3h → 20min
daily support time
“We went from spending 3 hours a day on support emails to 20 minutes reviewing what the AI flagged for human review. Our response time is now under 2 minutes and our CSAT score went from 4.1 to 4.8 in 6 weeks. Customers genuinely cannot tell the difference.”
Sophie L.
Skincare Brand · Shopify
3h → 20min
“We sell to 18 countries. Inbox Zero replies in the customer's language automatically, with the real Shopify tracking number in every reply. Our international CSAT went from 3.8 to 4.7 in one month. We didn't change anything else — just turned on the AI.”
Rafael M.
Outdoor Gear Brand · Shopify
CSAT 3.8 → 4.7
“I was sceptical about AI sending emails on my behalf. But the confidence threshold means it only auto-sends when it's genuinely sure. I've had zero bad AI replies in 3 months. The escalation feature catches every edge case. It's the most reliable hire I've ever made.”
Yuki T.
Homeware Brand · Shopify
0
Questions answered.
Everything you need to know about Inbox Zero AI and how it automates your Shopify customer support.
Still have questions? Contact us →
Get to inbox zero
today.
Connect your inbox in 5 minutes. First automated reply under 10 minutes. 30-day free trial.