Automate every support email
Inbox Zero AI reads every support email, fetches live order data from Shopify, classifies the request, and sends a complete reply — all without a human touching it.
- Set up in 2 minutes
- Free trial included
- Connects in 5 minutes
< 0 min
Avg response time
vs 4–8 hours manually
0%
Auto-resolution rate
no human touch needed
0%
Fewer support tickets
proactive replies reduce repeat asks
0/7
Coverage
nights, weekends, holidays
From inbox to resolved — in under 2 minutes
Four automated steps turn every inbound support email into a resolved ticket — while you focus on building your business.
Email arrives
Customer sends a support email to your Gmail or Outlook inbox.
AI classifies + fetches order data
Intent detected, live Shopify order & return data fetched instantly.
Reply drafted & sent
Claude writes a personalised reply in your brand voice and sends it.
Ticket resolved automatically
Customer gets a fast answer. Ticket closed. Inbox stays at zero.
Average response time: under 2 minutes · 24/7 with no human intervention
Read, reply, resolve. Repeat.
Every feature designed to take your support queue from chaos to inbox zero — with minimal manual work and full brand control.
Automatic Email Classification
Every inbound email is instantly classified into one of 12 support categories — order status, refund, return, complaint, shipping delay, discount, product question, and more. Classification accuracy averages 96%, so tickets are routed correctly every time.
Live Shopify Order Data in Replies
Inbox Zero connects directly to your Shopify store and fetches real-time order status, tracking numbers, estimated delivery dates, and return eligibility for each ticket. Replies include the exact information the customer needs — no copy-paste, no manual lookup.
Configurable Auto-Send Threshold
You control when the AI sends autonomously. Set a confidence threshold — for example, 90% — and only emails above that score are sent automatically. Everything below lands in your approval queue as a ready-to-send draft, waiting for your one-click review.
Escalation to Human When Needed
When a ticket is too complex, emotionally charged, or requires a judgment call, Inbox Zero flags it immediately and routes it to your team — with full context, suggested response, and all fetched order data pre-loaded. No ticket falls through the cracks.
Canned Response Learning
Every time you edit or override an AI draft, Inbox Zero learns from your changes. Over time it builds a library of your preferred responses, tone, and phrasing — getting smarter and more brand-accurate with every ticket you handle.
Full Audit Trail
Every action Inbox Zero takes is logged — which email was received, how it was classified, what reply was sent, confidence score, timestamp, and whether a human edited it. Complete visibility and accountability for every ticket, always.
Live Shopify order data in every reply
Inbox Zero connects directly to your Shopify store and fetches real-time order status, tracking numbers, estimated delivery dates, and return eligibility for each ticket. Replies include the exact information the customer needs — no copy-paste, no manual lookup.
- Real-time tracking numbers and carrier status
- Estimated delivery dates pulled live from Shopify
- Return windows and refund eligibility per order
- Order totals, line items, and customer history
Auto-send what it’s sure of. Escalate the rest.
Set a confidence threshold and only emails above that score are sent automatically. Everything below lands in your approval queue as a ready-to-send draft. When a ticket is too complex or emotionally charged, Inbox Zero routes it to your team with full context pre-loaded — so no ticket falls through the cracks.
- Configurable auto-send threshold you control
- One-click approval queue for borderline replies
- Escalation to a human in under 30 seconds
- Full audit trail — every action logged and exportable
Support that runs itself
What Shopify stores see after switching their inbox to autopilot with Inbox Zero AI.
< 0 min
Avg response time
vs 4–8 hours manually
0%
Auto-resolution rate
no human touch needed
0%
Fewer support tickets
proactive replies reduce repeat asks
0/7
Coverage
nights, weekends, holidays
Real stores. Real inbox zero.
Shopify merchants using Inbox Zero AI are reclaiming hours every week — and their customers are getting faster, more accurate support than ever.
“We went from spending 3 hours a day on support emails to 20 minutes reviewing what the AI flagged for human review. Our response time is now under 2 minutes and our CSAT score went from 4.1 to 4.8 in 6 weeks. Customers genuinely cannot tell the difference.”
3h → 20min
daily support time
Sophie L.
Skincare Brand · Shopify
“We sell to 18 countries. Inbox Zero replies in the customer’s language automatically, with the real Shopify tracking number in every reply. Our international CSAT went from 3.8 to 4.7 in one month. We didn’t change anything else — just turned on the AI.”
CSAT 3.8 → 4.7
in 30 days
Rafael M.
Outdoor Gear Brand · Shopify
“I was sceptical about AI sending emails on my behalf. But the confidence threshold means it only auto-sends when it’s genuinely sure. I’ve had zero bad AI replies in 3 months. The escalation feature catches every edge case. It’s the most reliable hire I’ve ever made.”
0
bad AI replies in 3 months
Yuki T.
Homeware Brand · Shopify
Everything you need to know
Common questions about automating your support inbox with Inbox Zero AI.
Yes. Inbox Zero AI connects to your existing Gmail or Outlook account via OAuth. No forwarding rules or new email addresses needed. Replies go from your real support email address.
Inbox Zero AI uses Claude by Anthropic — one of the most capable AI models for nuanced, context-aware communication. Replies are empathetic, accurate, and written in your brand voice.
Before sending, the AI scores its confidence 0–100%. You set a threshold in Settings — e.g. 85%. Replies above 85% auto-send; below that they land in your Approval Queue for human review.
Tickets the AI cannot handle confidently are flagged and routed to your team with full context: the customer email, the AI draft, and a reason for escalation. Nothing sensitive is auto-sent.
Yes. Every reply includes real-time data from your Shopify store: tracking numbers, delivery dates, return windows, order totals, and product details — no copy-pasting from the admin panel.
Yes. Any reply below your confidence threshold goes to the Approval Queue, where you read the draft, edit it if needed, and approve. You can also set Inbox Zero to always draft for review while you get comfortable.
Inbox Zero auto-detects the language of each incoming email and replies in the same language. Supports 12+ languages including English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, and more.
Yes. When you edit or reject a draft, you can leave a short note. Inbox Zero uses this feedback to improve future drafts on similar ticket types — getting more accurate over time.
Approximately 5 minutes. Connect Gmail or Outlook, connect your Shopify store, and optionally upload extra policy documents. Inbox Zero starts processing emails immediately — no training required.
Across stores using Inbox Zero AI, 89% of support tickets are resolved automatically without any human involvement. The remaining 11% are routed to the approval queue or escalated to your team.