Question 1

How does Revenue Loop send review request emails automatically?

Accepted Answer

Revenue Loop connects to your Shopify store via a native webhook. When a delivery event fires (carrier marks the order as delivered), Revenue Loop waits your configured delay — 2h, 24h, or 48h — then sends a personalised review request email to the customer. No manual work is required after initial setup.

Question 2

Which review platforms does Revenue Loop support?

Accepted Answer

Revenue Loop supports Trustpilot, Google Reviews, and on-site product review forms. Each email includes deep links to the platforms you have configured. You can enable all three at once or select specific platforms per product category.

Question 3

How does the upsell email get triggered?

Accepted Answer

When a customer submits a review through one of the linked platforms (or your on-site form), Revenue Loop detects the submission via webhook and immediately sends an upsell email containing a unique Shopify discount code. The code is generated automatically and expires after 72 hours to create urgency.

Question 4

Can I customise the discount percentage or type?

Accepted Answer

Yes. In the Revenue Loop dashboard you can configure the discount percentage (e.g. 10%, 15%, 20%), set it as a fixed-amount discount, or restrict it to specific product collections. You can also set a minimum order value for the code to be redeemable.

Question 5

Does Revenue Loop work with all Shopify plans?

Accepted Answer

Revenue Loop works with all Shopify plans — including Basic, Shopify, Advanced, and Plus. It connects via Shopify's official app integration and does not require any theme code changes or developer work.

Question 6

How does A/B testing of subject lines work?

Accepted Answer

You can create two subject line variants for your review request email. Revenue Loop splits incoming deliveries 50/50 between variants, tracks open rates and review conversion rates for each, and automatically promotes the winning variant once statistical significance is reached (typically after 200 sends per variant).

Question 7

Is my customer data safe? Is this GDPR compliant?

Accepted Answer

Revenue Loop only processes customer email addresses that exist within your Shopify order data — data you already hold consent to contact for transactional purposes. Sending a post-purchase review request is considered a transactional communication and falls within legitimate interest under GDPR. All emails include an unsubscribe link. Customer data is never sold or shared.

Question 8

How long does setup take?

Accepted Answer

Setup takes approximately 5 minutes. You install the Raisolve app from the Shopify App Store, connect your store, add your Trustpilot and/or Google Business profile URL, configure your email timing and discount settings, and activate. The first review request email will fire automatically on the next delivery event.

Question 9

What languages does Revenue Loop support?

Accepted Answer

Revenue Loop supports multi-language email sending. It detects the language set in the customer's Shopify order and sends the review request and upsell email in the matching language. Currently supported: English, Spanish, French, German, Italian, Portuguese, Dutch, and Swedish.

Question 10

How does Revenue Loop attribute revenue to the loop?

Accepted Answer

When a customer uses a Revenue Loop-generated discount code at checkout, the resulting order value is attributed to the Revenue Loop channel in the analytics dashboard. You can see total attributed revenue, code redemption rate, review-to-purchase conversion rate, and a full funnel breakdown — all in real time.

Turn every delivery
into a reviews

Delivery to revenue —
fully on autopilot

Review, upsell,
repeat.

Auto review requests on delivery

Real stores.
Real revenue.

Questions answered.

Start turning deliveries
into revenue.

Turn every deliveryinto a reviews

Delivery to revenue —fully on autopilot

Review, upsell,repeat.