Question 1

How does InvoiceAI extract billing information from emails?

Accepted Answer

InvoiceAI uses Claude AI to read the email content and identify the company name, VAT/tax ID, and billing address — even from unstructured, informal, or messy email text. No template required from the customer.

Question 2

Does it link invoices to Shopify orders?

Accepted Answer

Yes. InvoiceAI automatically pulls line items, quantities, prices, and tax information directly from the corresponding Shopify order, so invoice figures always match the actual transaction.

Question 3

What invoice formats are supported?

Accepted Answer

InvoiceAI generates invoices as downloadable PDF files and can send them as email attachments directly to the customer. All invoices are print-ready and professionally formatted.

Question 4

Can I add my company logo and brand colours?

Accepted Answer

Yes. Invoices are fully branded with your logo, colour scheme, and business details. You configure branding once in your account settings and every invoice reflects it automatically.

Question 5

Does it support EU VAT invoices?

Accepted Answer

Yes. InvoiceAI includes the customer VAT number, reverse charge notation where applicable, and EU country codes. It handles intra-EU B2B invoices correctly for all 27 EU member states.

Question 6

What currencies are supported?

Accepted Answer

InvoiceAI supports EUR, USD, GBP, and 25+ additional currencies. The invoice currency follows the Shopify order currency automatically.

Question 7

Can I create invoices manually (not from an email request)?

Accepted Answer

Yes. You can generate an invoice from any Shopify order manually by selecting it in your dashboard and clicking Generate Invoice. Manual invoices include the same branding and formatting.

Question 8

How does invoice numbering work?

Accepted Answer

You configure a custom prefix (e.g., INV-, FAC-, REC-) and InvoiceAI auto-increments from there — so your first invoice becomes INV-2024-0001, the next INV-2024-0002, and so on. The sequence is never reused.

Question 9

Is this GDPR compliant for storing billing data?

Accepted Answer

Yes. Billing data is stored in your private Supabase instance, which you own and control. InvoiceAI does not retain or share customer billing data. You can delete any record at any time.

Question 10

What happens if the AI extracts the wrong billing info?

Accepted Answer

InvoiceAI is not auto-send. Before any invoice is dispatched, you review the extracted fields and the generated PDF. You can edit any field before clicking Send. The AI handles 95%+ of cases perfectly, but you always have final sign-off.

Generate professional invoices in 3 seconds — from any email

From request to paid — in minutes

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