Product updates
Changelog
New features, improvements, and fixes — shipped every week.
March 2026
v1.4.0ReleaseMarch 2026
Token system, team management & review automations
A major update introducing our new token-based usage model, multi-seat team accounts, and automated review request flows.
- NEWToken-based pricing system — each AI action consumes tokens (draft, send, KB query, upsell, etc.)
- NEWToken top-up packages: 500 tokens for $12, 2,000 for $35, 5,000 for $75
- NEWTeam management — invite agents, assign roles (admin / agent / viewer)
- NEWAutomated review request flows — trigger post-resolution review ask via email
- NEW1,000 free tokens for all new signups + 30-day free trial
- IMPROVEDToken usage dashboard with real-time consumption graphs
- IMPROVEDBilling page redesigned with invoice history and plan management
February 2026
v1.3.0ReleaseFebruary 2026
Radar prospecting & AI-powered customer segments
Introducing Radar — a proactive prospecting engine that identifies at-risk customers and upsell opportunities before they reach out.
- NEWRadar dashboard — surface at-risk orders, repeat buyers, and upsell candidates automatically
- NEWAI-powered customer segments built from Shopify data (LTV, order count, product affinity)
- NEWProactive email sequences triggered by Shopify order events
- NEWSegment-based bulk actions: send, tag, or escalate groups of customers
- IMPROVEDShopify customer sync speed improved by 3×
- FIXEDEdge case where cancelled orders appeared as active in the inbox
January 2026
v1.2.0ReleaseJanuary 2026
Invoice generation with PDF & Shopify product sync v2
Agents can now generate and send professional PDF invoices directly from the platform. Product sync has been fully rewritten for reliability.
- NEWPDF invoice generation — create and send branded invoices from any email thread
- NEWInvoice variables: order number, line items, shipping, discounts, tax — all pulled from Shopify
- NEWShopify product sync v2 — real-time sync with variant-level support and custom metafields
- NEWInvoice history page with status tracking (sent, viewed, paid)
- IMPROVEDAI drafts now include product recommendations from live inventory
- FIXEDOccasional sync failures for stores with 5,000+ product variants
December 2025
v1.1.0ReleaseDecember 2025
Knowledge base with web crawling & upsell flows
Build your AI knowledge base by crawling your website, store pages, and FAQs. Launch automated upsell sequences that actually convert.
- NEWKnowledge base web crawler — point Raisolve at any URL and it extracts and indexes the content
- NEWManual KB articles with rich text editor
- NEWUpsell flow builder — create multi-step sequences triggered by order events or keywords
- NEWKB query analytics — see which articles the AI references most
- IMPROVEDAI drafts now cite KB sources inline so agents can verify accuracy
- IMPROVEDTriage rules engine — route emails by keyword, order value, or customer segment
November 2025
v1.0.1PatchNovember 2025
Stability and performance fixes
Post-launch patch addressing the most common issues reported by early customers.
- FIXEDGmail OAuth refresh token expiry causing unexpected disconnections
- FIXEDDuplicate email detection for threads with more than 50 messages
- FIXEDAI draft sometimes included wrong order number in multi-order threads
- IMPROVEDEmail polling latency reduced from 90s to 30s
- IMPROVEDDashboard load time reduced by 40% on stores with large order history
November 2025
v1.0.0ReleaseNovember 2025
Initial launch — Gmail + Shopify integration, AI drafts, triage
Raisolve is live. The core product: connect your Gmail and Shopify, and let AI handle your customer support inbox.
- NEWGmail integration via OAuth — read, draft, and send emails from Raisolve
- NEWShopify integration — sync orders, customers, and products in real time
- NEWAI-powered email drafts using Anthropic Claude with Shopify context
- NEWSmart triage — classify and prioritize incoming emails automatically
- NEWUnified inbox with thread view, labels, and assignment
- NEWBasic analytics: ticket volume, response time, resolution rate
- NEWManual and auto-send modes for full agent control