Today we're launching TrackIQ — our proactive order tracking tool that eliminates Where-Is-My-Order emails before they happen. Here's what it does and how it works.
WISMO tickets account for up to 40% of all Shopify support volume. They're not complex — they're just expensive. Today we're launching TrackIQ, our proactive tracking tool that eliminates the problem at the source.
What TrackIQ does
- Sends branded shipping notifications the moment an order is fulfilled
- Provides a live tracking portal with your store's branding — no redirect to carrier pages
- Sends proactive delay alerts before customers even notice
- Auto-responds to any WISMO email that does come in with live tracking data
- Integrates with 200+ carriers globally
Early results
During our beta with 150 Shopify stores, TrackIQ reduced WISMO tickets by an average of 94% within 30 days. Two stores reported going from 80+ WISMO tickets per week to zero.
94%
avg WISMO reduction in beta stores within 30 days
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TrackIQ
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