Per-seat pricing punishes growing teams. Token-based pricing means you only pay for what you actually use — and your costs scale with value, not headcount.
Most SaaS products price by seat. You pay per user, per month, regardless of how much you actually use the product. This made sense when software was expensive to run. It makes less sense when the marginal cost of usage is the point.
The problem with seat-based pricing for AI tools
Imagine a solo operator who handles 400 tickets a day personally, using AI for every single one. Under seat-based pricing, they pay 1/5 the price of a 5-person team for 2× the usage. Neither model is right.
How token-based pricing works
With tokens, you pay for what you use. Each AI action consumes a fixed number of tokens:
- AI draft generation: 2 tokens
- Email send: 5 tokens
- Knowledge base query: 6 tokens
- Order tracking lookup: 10 tokens
- Upsell flow trigger: 15 tokens
Why this is better
Token pricing aligns cost with value. When you're getting more from the platform — more tickets handled, more upsells triggered — you're using more tokens, which means you're also generating more revenue. The cost curve tracks the value curve.
Every new Raisolve account gets 1,000 free tokens on signup — enough to handle around 500 AI-assisted email responses.
