A Spanish beauty brand was spending €4,200/month on customer support. Six months later, they're spending €1,200 — while handling 3× the volume. Here's how.
A Barcelona-based beauty brand was spending €4,200/month on a two-person support team. As their Shopify store grew — from €300k to €900k annual revenue in 18 months — their support costs were scaling linearly with revenue. They were stuck.
The cost breakdown before Raisolve
- 2 part-time support agents: €3,200/month
- Zendesk licence: €180/month
- Training and quality review time (founder): 12 hours/month
- Total: ~€4,200/month for 200 tickets/day
6 months after switching to Raisolve
- Raisolve Growth plan: €79/month
- 1 part-time support agent (8 hours/week): €640/month
- Founder review time: 1 hour/month
- Total: ~€1,200/month for 600 tickets/day (3× the volume)
71%
reduction in support costs while handling 3× the volume
The remaining €1,200 handles 3× the support volume, with a CSAT of 4.7/5 — up from 3.9/5. The support agent now exclusively handles complex product consultations and VIP customer relationships.
